Register for online support here: https://tickets.suresupport.co...

Once registered, you can login and submit a ticket.

You can register with a new hosting account and we can instruct you of the fees depending on what domain it is.

If you use your hosting as an email server and have trouble accessing, you can contact us. Please provide as much detail as possible such as when the problem occurred, your email client, error messages, and any screenshots.

Please contact our online support at http://www.suresupport.com. If you do not have an account, please register here: https://tickets.suresupport.co...

If it is an emergency, please email support@boxedthrills.com

We support SSL on all hosting plans and certificates can be purchased through us. But we also have free SSL support through LetsEncrypt. 

For information on using your Control Panel to manage SSL certificates, please visit https://tickets.suresupport.co...

Yes. In the event of your IP being blocked, we will transfer your website to a new server.

We can do this for you. You can choose between US, EU or Hong Kong. As the pricing is different, you will either be credited if cheaper, or debited if more expensive. The time remaining on your hosting is used to debit, so that if you have 6 months remaining, it becomes the credit since you have pre-paid for a year.

In some cases, yes! If there is an error caused by our servers, we will fix it, or advise on the correct config. We have extensive guides on how to deploy your website over at http://www.suresupport.com and support all major CMS's like Wordpress.